I asked for a refund. I checked my statement but don’t see it. Where is my refund?

Once your refund has been processed through our transaction terminal, your credit card company will require up to 5 business days to post the credit to your statement. This is usually done within 3 days, but it depends on your credit card company.

If you receive a new statement that was generated by your credit card company within 5 days of requesting a refund, the credit MAY not appear there yet. That does NOT mean that something has gone wrong. You need to provide adequate time for your credit card company to receive the data from our merchant bank. And your card issuer may take any number of days to print and mail your statement to you.

If you are concerned you can check your online credit card statement if you use online banking, or you can contact your credit card company and ask them to confirm the refund has been processed.

All refund requests are processed without delay, and a confirmation message is sent to you once the refund has been put through. If you are not sure how long to wait before checking your statement please refer to the email confirmation.

Once the refund is posted to your credit card you will see it as being from “Hamilton Assoc” or “SellBetter LC.”

I bought a product that does not meet my needs. How do I request a refund?

If you would like to request a refund for a product first check to make sure that you are within the time limit for returns.

Note that services and certain products are sold with no refund offered.

As long as you are still able to request a refund (i.e., the time hasn’t expired) then you can go to the customer Support Desk and post your refund request there.

Please let our support staff know you would like to request a refund.

If the product you ordered was delivered to you as CD, DVD, book, or other tangible product, you will need to send the product back to us by US Mail within the time limit at this address:

Returns Dept.
Rich Hamilton Productions-SellBetter LC
PO Box 50186
Phoenix, AZ 85076

Once your product is received we will issue a credit back to your account.

Please Note: You are responsible for all return costs including any customs and duties fees.

I sent an email with a request for a refund but haven’t heard anything back. It’s been a full day. Is anything wrong?

No, that does not mean that anything is wrong. Depending on the volume of email and support requests that we receive it may take slightly longer for us to read and respond to your request. (And, occasionally, we all go to Disneyland! Even then, we try to check for support issues every couple of days.)

To make SURE that your request has been received we ask that you do NOT email us, but instead create a Support Desk account and post your request there.

Once your refund has been posted you will receive a confirmation email.

How long do I have to return my product?

Note that services and certain products are sold with no refund offered.

Most products are covered by a 90-day return policy.

The package must be returned to us within 90 days. If it arrives on the 100th day or any time after 90 days from the date your order was processed, you will not be eligible for a refund.

Our terms are very straightforward. Your 90 days starts from the date the order comes through our order system. As long as the package is back at our fulfillment center before your 90 days is up, you will receive a full refund.

You will be responsible for coordinating your return times to make sure the package arrives on time. You are also responsible for the cost of the return shipping and any customs or duties fees that are incurred as a result of the product return.

I want to buy a bunch of your products all at once and study them all at the same time but am wondering, if I do this and don’t like them, can I refund ALL of them if necessary?

Our company has what is called a “Refund Policy.” The policy allows any one customer, company, household, corporation or organization one refund with no questions asked.

What we suggest you do is to buy one product and then read through it and see if it meets your needs. See if you have a match between Rich’s information and your marketing needs. If so, you can then safely go on to buy a secondary product, knowing that the first is a match and you won’t need to request a refund for it.

This is the system that we prefer you use to make sure that you never end up with a product that doesn’t satisfy you.

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